FAQ’s
Recurrently Asked Questions by Buyers:
I just bought my jewelry, what happens next?
If you purchased your piece of Golden Feel on Amazon.com, this platform and its wonderful team of employees will take care of all the delivery logistics for your package and send you important messages about your purchase.
If you purchased your piece of Golden Feel in our Web Store or any other official sales channel of the Golden Feel brand, we will tell you below what you can expect:
1.- Your order is processed and submitted to our team of Artisans or wrapping gift staff, depending on your selection. We are happy and honored to have been selected to serve you, thanks!
2.- In-stock orders usually ship within 1-2 business days, the usual time to complete an order with love and care.
3.- We will email you a message once your order is ready to ship. You will also receive a tracking number. FREE SHIPPING orders generally take 2-5 days to arrive from the day they ship.
4.- Your order will arrive in a protecting anti-tarnish zip-lock bag inside in a velvet bag. If it is a gift we will send it in a beautiful shiny meaningful wrapping gift kit. If you need expedited shipping, please send us a message to: loveforcustomers@goldenfeel.com
We name it: Action & Gratitude :) :) :)
How do you handle my order?
We receive with emotion and immense gratitude every single order that our clients place and we handle each with love and care.
When the order is a gift, we take special actions to provide a beautiful gift-wrap kit for FREE, and hide the purchase price to the recipient, because we know all gift orders have a special meaning for both the giver and the receiver.
When the order is not a gift, we prefer to send it to you in a simpler yet protecting packaging, because it is better for the planet and helps our conservationist philosophy. Please check out our short video, where we will show you how we handle each sentimental, meaningful necklace order.
We name it: Taking care of the message :) :) :)
Who would be a good recipient of a Golden Feel necklace or chain?
Golden Feel was created just for teens above fourteen and adults, for people who appreciate, seek, and wish to find a perfect, unforgettable, unique gift, with meaning and purpose. There are always reasons to give a special gift: to thank, celebrate, recognize, or appreciate. Every day there are occasions and reasons to share our love: Birthdays, Holidays, Births, Deaths, Graduations, Changes, Disease, Cure, Achievements, Ventures, Beginnings, and Retirements. There are many special people in our lives to whom we could give significant details: Mom, Dad, Wife, Husband, Daughter, Son, Grandmother, Grandfather, Grandchildren, Sister, Brother, Aunt, Uncle, Niece, Nephew, Family in Law, Friend, Best Friend, Partner, Co-worker, Assistant, Caregiver, Teacher, Rescuer, and Entrepreneurs. Treasures are the details that regardless of the cost say "I remember you, I'm with you". The best gift ideas are those that come from our hearts.
We name it: Appreciation & Love :) :) :)
Could I place my gift order and send it directly to the receiver or beneficiary?
Yes, it would be our pleasure! You will only have to put the name and address of the recipient in the shipping details at the end of the purchase, mark the gift option, and we will send it an awesome and unforgettable packaging. We never include paper receipts in our orders; the receipts are sent via email, for this reason be sure to use your own email address instead of the recipient's.
We name it: Surprise ;) ;) ;)
Is it ready to gift giving?
If your order is a gift, just mark the gift option when placing your order, and your pieces will arrive in a shiny, beautiful, and meaningful wrap kit with no receipt so the order remains a wonderful surprise
Please check out our short video, where we show you how we wrap each sentimental meaningful necklace for someone really special. Video: The Art of Wrapping a Gift 2020.
Gift ideas for Mom Wife Sister Daughter Best Friend Grandmother Dad Husband Brother Grandfather Son Family Teacher Caregiver and someone special.
We name it: Effortless :) :) :)
What is included in the gift giving wrap kit?
When the order is a gift, your pieces will arrive in a shiny, beautiful, and meaningful wrap kit. It includes a precious gold shiny jewelry box, an elegant gold shiny jewelry bag, a blank greeting card, a delicate soft jewelry velvet bag to storage the piece, a soft chemical-free jewelry cloth, a decorative jewelry tissue paper, and a care & guarantee card. As an additional protection, we include an anti-tarnish zip-lock bag and an anti-tarnish paper.
It is awesome!
When the order is not a gift we prefer send your order in a simpler but protecting packaging because it is this better for the planet and part of our conversational politics.
We name it: Details :) :) :)
Where is Golden Feel based?
We are proudly located in the golden and beautiful coast of southern California, in San Diego county, where surf lovers travel through the waves, where you can walk on the soft sand, find sand dollars, and admire awesome sunsets over the horizon almost every day.
We name it: Home :) :) :)
How do you measure the chain length?
We measure the length of the chain from the one end to the second end, inclusive of the strip of chain, jump rings, end caps and/or clasp, depending on the chain model.
We name it: Unity :) :) :)
What length of the chain is better?
It depends on your preference. For instance, we think 16-inch chains may be most appropriate for teens, petite people, or anyone who wants a short chain; 18-inch chains usually fit most women well; 20-inch chains may be appropriate for women who want a medium size chain or men who prefer a shorter chain; and 22-inch chains for women who want a long chain, and fit most men well.
We name it: Choices :) :) :)
What is the diameter of the jump rings, end caps, and clasp?
It depends on the chain design; usually they are a little wider than the diameter of the chain.
We name it: Harmony :) :) :)
Do the chain lengths and chain widths have the exact measurements described on your site?
Not necessarily. Each chain is made in part with human labor, and for that reason is difficult to give a perfect and exact measurement. In relation to length, for instance, a named 18-inch chain could measure up to a fourth of an inch more or less, and still could be named an 18-inch chain. In relation to width, for instance, some named 4 mm Chains are exactly 4.1 mm or 3.9 mm, but they still could be named 4 mm.
We name it: Good Estimate :) :) :)
What is the jewelry made of?
Our beautiful pieces are real 24 karat gold plated over a core of solid good quality 925 Sterling Silver. Our 925 Sterling Silver core is solid and real, the 24K Gold that we use for plating is real, and you have a real jewelry which you can wear for a long time just by following simple care recommendations. Our pieces are nickel free. Our commitment is to never sell low quality pieces that can unnecessarily contaminate our planet by being quickly disposed of as trash.
We believe: Enjoy being conscious that we only have one planet is possible :) :) :)
Why 24K Gold instead of 18K or 14K?
24K Gold is the purest gold available to sell in the jewelry market, with an extraordinary shine and intense yellow color. Less pure Gold (18K, 14K, 10K) have common alloys with other metals. 24K Gold looks wonderful in layers over stronger metals such as 925 Sterling Silver. We also selected it because we believe that it is the best Gold to touch your skin and that of your loved ones.
We name it: Purity :) :) :)
Are the golden pieces made of real and solid gold?
The golden pieces are made with real 24-karat gold plated or layered over a stronger core of real solid 925 Sterling Silver. It is not solid gold, mainly because 24-karat pure gold is expensive, it is flimsy to make solid jewelry, and it could have a bigger impact on the planet.
We name it: Knowledge :) :) :)
How much gold is on the piece?
We are proud to put more layers and microns of real 24K Gold over our solid 925 Sterling Silver core than the minimum standard plate or electroplate in the U.S., for a most beautiful piece and longer lasting use.
We name it: Abundance :) :) :)
What happens if my piece of jewelry breaks?
If the piece breaks for any reason and it is possible to repair it, you can take the piece to your trusted jeweler or ship it to us and we will repair it FOR FREE; you will only pay for shipping. If it is not possible to repair it, we will offer you a 40% discount of the current price of a new jewelry piece (sale items excluded, other restrictions and conditions may apply). Please send us a message to: loveforcustomers@goldenfeel.com, and we will be ready to assist you.
We name it: Solutions :) :) :)
How do I clean and take care of my piece of jewelry?
We recommend that the jewelry piece be not exposed to hard water, chlorine, salt, perfume, cologne, soap, hair or body sprays and lotions. We also recommend removing it before going to sleep, exercising, showering, and swimming to extend the life of your piece as long as possible. Consider cleaning your jewelry piece with a jewelry soft cloth without chemicals, gently rubbing the surface to remove any dirt. Store it in a jewelry velvet bag. For an additional protection use an anti-tarnish paper and an anti-tarnish zip-lock bag.
We name it: Care :) :) :)
What do I do if my piece tarnishes?
Many factors determine the speed of tarnish. For instance, how you clean, store and care for the piece are important variables. In addition, where you live, your daily activities and routines, your body chemistry, and any products you frequently use are a factor that may affect tarnishing, because metals such as 925 Sterling Silver could react with sweat, hard water, chlorine, salt, soap, perfume, seawater, cologne, hair and body sprays and lotions. Wearing the piece of jewelry while doing certain activities (exercising, showering, and swimming, for example) can accelerate the tarnish. Remember to place the piece into an anti-tarnish zip-lock bag with an anti-tarnish paper, then in a velvet bag preferably in a dry and dark place. Please check out our short video, where we will show you how to take care of your jewelry.
Video: How to clean and storage my jewelry.
Additionally we are proud to offer you a Lifetime Clean Service for Golden Feel pieces and free of additional charges. If your piece is tarnishing, you can clean it yourself or you may send it to us to clean it for free; just pay for shipping. If you need a clean service, please send us a message to: loveforcustomers@goldenfeel.com.
We name it: Prevention y action :) :) :)
I have sensitive skin. Could the piece give rashes or turn the neck green?
We take precaution to ensure you receive a good quality piece made with great materials. Good quality 925 Sterling Silver and 24 Karat Gold generally do not cause reactions even in people with very sensitive skin. For this reason, many people around the world prefer to buy high quality jewelry such as ours. We have never had problems related to rashes or green necks. Nevertheless, within the first 30 days of purchase, in case of any allergy or adverse reaction, stop wearing it and remove it immediately, send it back to us and we will be happy to refund your purchase with 100% money back. Please send a message to: loveforcustomers@goldenfeel.com.
We name it: Precaution :) :) :)
Can I wear my piece of jewelry every day?
You are buying a high quality piece of jewelry, made of real solid 925 Sterling Silver core, plated with real 24 Karat Gold. Every piece has a beautiful construction, vibrant yellow color, and shine. Our pieces are versatile jewelry because you can use them for special events as well as for simpler occasions. However, remember our jewelry is not made of solid gold; that's why we recommend you use it considering that its durability will depend on how you care, clean, and store you jewelry. Since each piece of jewelry is real, if in the future the 24K gold plated is worn, you can give it new layers of real gold with your trusted jeweler or write to us asking if we do it for a low price to: loveforcustomers@goldenfeel.com.
We name it: Awareness :) :) :)
Are your pieces of jewelry stamped?
To ensure the core is real, strong and solid, the Golden Feel pieces have a first and most important stamp inscribed: “925” which interprets or translates into: “925 Sterling Silver”. Some golden pieces have an authenticity tag inscribed: “GF24KGL” which interprets or translates into: “Golden Feel 24 Karat Gold Layered”
We name it: Commitment :) :) :)
Does the color of the real 24K Gold Plated jewelry match that of other solid gold jewelry?
Even among the most expensive fine solid gold pieces of jewelry there are differences of colors and shines due to the large number and variety of metals that can be used to alloy and convert pure gold into 24K, 18K, 14K or other types. In short, it's impossible to ensure a perfect match of 24K gold plated jewelry; however, our pieces usually match well with other jewelry.
We name it: Variety :) :) :)
Where is the jewelry made?
For the majority of our pieces we get our components mainly from Europe and overseas, then these are made or assembled in US, or Europe, depending on the design, but always every single piece goes through a dedicated and special quality control check in California, where it is packaged with love.
We name it: Belonging :) :) :)
Is this a secure website to buy?
All credit card transactions done in our site are processed by Shopify and you can buy with trust. Shopify is a Secure E-Commerce Platform, certified by PCI DSS (Payment Card Industry Data Security Standard), the Data Security Standard for the Payment Card Industry.
We name it: Trust :) :) :)
How long will it take to receive my order?
FREE SHIPPING orders generally take 2-5 days to arrive from the day it ships. Usually, in-stock orders are processed within 1-2 business days, the time required to complete an order with love and care. Expedited shipping may be available for an extra charge. Please send us a message to inquire: loveforcustomers@goldenfeel.com.
We name it: Responsibility :) :) :)
Do you deliver outside the U.S.?
We currently do not ship outside the U.S., but we will do it soon, we are proud of the interest of many international customers. Write a note to include you on our international customer waiting list at: loveforcustomers@goldenfeel.com. U.S. Territories may incur additional charges, please consult with us via email.
We name it: Dreams and Plans :) :) :)
How much does shipping cost?
Within the U.S., we are proud to offer FREE SHIPPING for all new orders over US $30. We hope you love your new piece of jewelry. Free shipping does not apply to late returns or exchanges that do not comply with established prerequisites. Free shipping does not apply to cleaning or on sale pieces. U.S. Territories may incur additional charges, please consult with us via email.
We name it: Reciprocity :) :) :)
What is the status of my order?
Follow the link in your email confirmation for delivery updates and tracking number. If you need more details, please send us a message to: loveforcustomers@goldenfeel.com.
We name it: Expectation
What happens if my order is lost in the mail?
New orders ship via USPS. This is usually a safe and reliable carrier. While rare, a shipment may be lost or delivered by the carrier to the wrong address. Golden Feel will not be responsible for packages lost in transit. Shipping insurance is available as an add-on during the purchase order. Free standard shipping does not include insurance. You may contact us at loveforcustomers@goldenfeel.com.
We name it: Reassure
What if I need to cancel my order?
Cancellations are possible within 24 hours of your purchase. We also accept returns with a 100% money back guaranteed. If you have a special situation please write a message to: welovecustomers@goldenfeel.com
We name it: Alternative
How do you handle returns and exchanges?
We love our customers. We hope that you love the jewelry and you are 100% satisfied with your purchase. We will do our best to meet and exceed your expectations. We will gladly accept exchanges, fix jewelry pieces, or offer a 100% money back guarantee. For a full refund, you must meet the following criteria: Please send a message to: loveforcustomers@goldenfeel.com.
We name it: Satisfaction
What is the Golden Feel guarantee?
We guarantee you will be 100% satisfied with your purchase! If you don´t love what you received for any reason, we will do our best to make sure you are satisfied. We will seek the best solution for you, which may include repair, exchange, or a refund of your order within 30 days for a 100% Money Back, no questions asked, guarantee. We pledge to give you a quick response as soon as possible. Our guarantee covers the entire price of the original purchase. Thank you for trust on us.
We name it: Reliability :) :) :)
What does your lifetime free jewelry cleaning service mean?
Depending on the use and other factors, some of our jewelry pieces could tarnish. It is possible your jewelry piece just needs to be properly cleaned. Customers can clean these jewelry pieces following our easy recommendations, or they can send them to us and we will gladly take care of them with love. You will just pay for shipping. Please send us a message to: loveforcustomers@goldenfeel.com.
We name it: Serve
How can I use the guarantee?
The Golden Feel guarantee is completely FREE. Within 30 days after your purchase, register your piece of jewelry on our website: www.goldenfeel.com and we will send you a Golden Feel Guarantee Number. Please write an email to: loveforcustomers@goldenfeel.com.
We name it: Good accord
What should I do if my order arrives defective?
Every single piece is manually checked and carefully packed with love in our headquarter in California. We take photos and videos of every single piece and package before we ship it to you. For that reason, it would be extremely rare to find a defective piece, but if you unfortunately receive such defective piece, we will gladly exchange it for FREE, and send you a card with our sincerest apologies. Please write a message to: loveforcustomers@goldenfeel.com.
We name it: Sincerity