Privacy Policy
Protecting your private information is our priority. This website is of Golden Feel LLC, a California Company (“Golden Feel, “we,” or “us”). This Statement of Privacy applies to goldenfeel.com and Golden Feel LLC, and describes how we collect, and shared when you visit or make a purchase from goldenfeel.com, how we use, disclose and otherwise process personal information from users of our website at www.goldenfeel.com, and subsidiaries thereof (the “website”), and our account management services through our customer portal on the website, our email processing operations, and our customer service contact center, as well as all related applications, widgets, software, tools, and other services provide by us or on which a link to this policy is displayed (collectively, together with the Site and our service, our “services”). By using this website, purchasing any of our products, you consent to the data practices described in this statement, and you consent to the collection and use of Personal Information in accordance with this policy. Unless separately defined in this Privacy Policy, all terms used with initial letters capitalized in this policy have the meanings set forth in our Terms of Service or in this privacy policy.
Personal information we collect from visitors, customers, and users:
“Personal Information” means any information that relates to an identified or identifiable individual, such as email address, address, location, name, telephone number. Golden Feel indicates whether and why you must provide us with your Personal Information, as well as the consequences of failing to do so, at the time of the collection of your Personal Information. If you do not provide the Personal Information necessary to provide you with our products and services, you will not be able to benefit from them.
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, we may collect information, which includes Personal Information, in various ways. as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We could refer to this automatically-collected information as “Automatically Collected Information”.
Automatically Collected Information Means:
Automatically Collected Information are some informations automatically collected when you visit our website, use and/or purchase our products and services, such as your browser type, the content and pages that you access on our website, IP address, system type, referring URL, the time you spend on the website, from which you leave the website, the pages you navigate to on the website, and we may use IP address to derive your location.
We collect Automatically Collected Information using technologies as: “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons” (also known as clear GIFs), “tags”, and “pixels” are electronic files used to record information about how you browse the Site, and using similar technologies. We use this information to operate, administer, to provide products, content and advertising that are tailored to your needs and preferences, and improve our website, services and systems. When you make a purchase or attempt to make a purchase through the Site, we may collect certain information from you, including your name, billing address, shipping address, city, state, country, other demographic information, payment information (including your credit card numbers, your paypal account information), email address, phone number. We refer to this information as “Order Information”.
Additionally, we may use third parties as Google Analytics, which may set cookies on your hard drive or use other technologies to collect and analyze information about your use of our website, content and/or services, and to report on activities and trends. These third parties may also collect information regarding the use of other apps, websites, online searches, and more information. Learn about Google Analytics’ practices on https://www.google.com/analytics/terms/us.html.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Automatically Collected Information and Order Information. We collect Personal Information from visitors, customers and users provided to us, such as when using our contact services, using our services and offers, signing into an account, communicating with us through our website, social networks or emails, leaving a comment on our website or social networks, posting posts on our website or social networks, purchasing our products, requesting help and support regarding any of our services, orders, accounts or products, transmitting information or content to us. We may collect all the Personal Information that you provided to us.
We may collect certain Personal Information including your name, billing address, shipping address, city, state, country, other demographic information, payment information (including credit card numbers, paypal account), email address, phone number, and your interests and preferences. We also may collect information that you include in the content of messages you send to us.
How do we use your personal information?
Golden Feel collects and uses your personal information to operate our website(s), delivering the services you have requested, to provide products, content and advertising that are tailored to your needs and preferences, and improve our website, services and systems, and mainly for to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Information to:
● Communicate with you, for instance to respond to comments and questions, and provide support to visitors, customers and users, send information about shipping, for administrative purposes, to inform you of services and/or products available from our brands and/or its affiliates, for customer service purposes, for marketing purposes, including changes to our terms and conditions, provide promotional and advertising materials that may be valuable and relevant to you, contact you for surveys to conduct research about your comments and/or opinions on our current products and services or on potential products, or new services that may be offered.
● Screen our orders for potential risk or fraud;
● When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
● Improve, operate, and maintain our website, services, products, social networks, programs, systems.
● Analyze the preferences of visitors, users, and customers, and tendencies, to improve our services, and to develop new services, functionalities, products, features.
● Clarify our terms of service and private policy about Personal information to visitors, users, customers, and enforce them as necessary, and/or to establish, exercise or defend legal rights;
From visitors, users and customers located in Switzerland or in the European Economic Community (or European Economic Area): In relation to the collection and use of personal information, we will remain within the legal framework, including when:
● We, and/or a third party, have a legitimate interest in using your Personal Information, for instance, to protect against fraud, to analyze data, to improve the safety, security, and performance of our website and social networks, and to improve our services and products. We never will do or engage in what is known as “automated decision-making”. We never make decisions for you with legal or similarly significant effects based on just automated processing of Personal Information, unless you give to us an explicitly consented to the processing. We consider the explicitly consented to the processing is necessary, important, and fundamental for entering into, or to perform a contract.
● The processing or disclose of your personal information is required to comply with legal obligations, and/or necessary by applicable law.
● You consented to the use of your Personal Information (e.g., for our uses of cookies or similar technologies, to send you marketing communications or personalize our offerings).
● We provide you with products and services, or to respond to your inquiries.
How do we disclose or share your personal Information?
We do not sell or rent Personal Information about you to third parties. We share your Personal Information with third parties just to help us use and manage your Personal Information, as described above. For example, we use Shopify to power our online website Golden Feel, you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site www.goldenfeel.com, you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Only if required to do so by law, or "in the good faith" we belief that such action is truly necessary, without notice, Golden Feel will disclose your personal information, to:
● To act under special or exigent circumstances to protect the safety, or security of general public, specially visitors, users, and customers of Golden Feel;
● To defend and protect the rights and/or property of Golden Feel LLC, our website, our social networks, our brand;
● To comply with law, or comply with a legal process served on or related to Golden Feel LLC, our website, our social networks, our brand;
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
In addition, information about our visitors, customers, users, including Personal Information, may be disclosed as part of sale of company assets, or any merger, debt financing, acquisition, or similar transaction, in the event of an insolvency, bankruptcy, receivership in which Personal Information could be transferred to third parties as one of our business assets.
Use of Cookies and similar technologies
A cookie is a text file that can be placed on your hard drive, usually by a web page server. Cookies do not run programs or deliver viruses to your computer. About cookies you may also wish to refer to: http://www.allaboutcookies.org/manage-cookies/. Our website may use Cookies to personalize and to improve your online experience in our website. You have options about cookies, You have the ability to accept or decline cookies, for instance, if you do not want information collected through the use of cookies, most browsers allow you to automatically decline cookies, you can modify your browser setting to decline cookies if you prefer, or some browsers give you the choice of accepting or declining the transfer of information collected through the use of cookies to your computer of a particular cookie (or cookies) from a particular website.
If you choose to decline cookies, Golden Feel will respect your decision, but note that you may not be able to enjoy all our services and the full experiences that Golden Feel LLC and its website can offer to users, visitors, and customers.
Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Promotional Emails
You may receive promotional emails from us. You may unsubscribe to our promotional emails at any time by sending us an email or by writing to us at the address given at the end of this policy. You may unsubscribe to our promotional emails at any time by following the instructions contained within the email.
Unsubscribing to our promotional emails may take up to ten business days, and you may receive promotional email from us during that period, this is the time we need to process your opt-out request. Additionally, if you have a customer account, even after you opt-out from receiving our promotional messages, you may receive messages from us regarding important information or updates to your customer account.
About Rights to Erasure
You may have the ability to access and update some Personal Information you provide to us by signing into your account on our website and accessing your account settings. You also may write to us at contact@goldenfeel.com to request delete personal information. Keep in mind that even If you request that we delete information associated with your orders, we may do that within a reasonable period of time, but we may need to retain some of your Personal Information in order to comply with our legal obligations and tax obligations, or in cases we believe that we have a legitimate reason to retain your personal information.
European Users
If you are located in the European Economic Area or Switzerland, you may have the right to:
● Request access to and receive information about the Personal Information we maintain about you, to update and correct inaccuracies in your Personal Information, to restrict or to object to the processing of your Personal Information, to have the information anonymized or deleted, as appropriate, or to exercise your right to data portability to easily transfer your Personal Information to another company. In addition, you may also have the right to lodge a complaint with a supervisory authority, including in your country of residence, place of work or where an incident took place.
● Withdraw any consent you previously provided to us regarding the processing of your Personal Information, at any time and free of charge. We will apply your preferences going forward and this will not affect the lawfulness of the processing before your consent withdrawal.Those rights may be limited in some circumstances by local law requirements. You may exercise your rights by contacting us as specified below.
Security of your Personal Information
Protecting your private information is our priority. We will take reasonable security measures to protect your personal information, however, no data security measures can be guaranteed to be 100% completely effective. For those reasons we cannot ensure or warrant the security of your Personal Information, or other information.
Children Under Thirteen Children’s
safety is important to us, our service and products are being created just for adults, our service and products are not directed to children under the age of thirteen, we do not knowingly collect Personal Information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website. If you believe that we may have collected any such Personal Information from children on our website, please notify us at contact@goldenfeel.com.
Data Transfer
Our website is hosted in the United States and is intended for United States users. However, individuals located outside of the United States may also benefit from our information, products and services. We may transfer your Personal Information to countries other than the country where you are located, including to the United States where we are headquartered.
We may also transfer your Personal Information to countries which provide an adequate level of protection under EU law, or in limited situations we may use contractual protections for the transfer of Personal Information to third parties, such as the European Commission’s Standard Contractual Clauses. You may contact us as specified below with any questions in regards to the international transfer of Personal Information at contact@goldenfeel.com.
Changes to this Statement - Updates to our Private Policy
Our Statement of Private Policy may occasionally update, we encourage you to periodically review this policy to be informed about how we collect, use, and disclose Personal Information, and how we are protecting your information. If you continue using our services after such changes will mean that you accept the revised policy.
Contacting Us
Your questions and comments about this privacy policy are welcome, or if you would like to exercise your rights in relation to your Personal Information, please contact us at contact@goldenfeel.com, or using the following contact information:
Golden Feel
7040 Av Encinas, Suite 104 - 282, Carlsbad, San Diego, CA 92011, USA
Effective as of January 1st, 2020